Customer Service Representative at Teksystems Global Services LLC

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

17.75

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Support, Chat Support, Account Management, Billing Inquiries, Technical Troubleshooting, Product Recommendation, Interaction Documentation, Windows OS Proficiency, Microsoft Office, Google Docs Proficiency, System Navigation, Internet Navigation, Email Communication, Chat Tools, Streaming Services Familiarity

Industry

IT Services and IT Consulting

Description

Viewer Experience Advocate (Entry Level) The Viewer Experience Advocate provides front‑line support to viewers via phone and chat, assisting with account management, billing inquiries, content questions, and basic navigation of streaming platforms. This role focuses on delivering excellent customer service, resolving technical issues, and recommending appropriate products to enhance viewer satisfaction. Key Responsibilities Support viewers with account, billing, content, and basic technical inquiries Troubleshoot common streaming and device‑related issues Recommend products and features during each interaction Document interactions accurately across multiple systems Support multiple products and regions while meeting performance standards Qualifications High school diploma or GED 1+ year of customer service or call center experience Strong written and verbal communication skills Proficient in Windows OS, Microsoft Office, and Google Docs Comfortable navigating multiple systems, internet, email, and chat tools Familiarity with streaming services and devices Flexible availability, including holidays and 24/7 support schedules #PriorityWest Job Type & Location This is a Contract to Hire position based out of San Antonio, TX. Pay and Benefits The pay range for this position is $17.75 - $17.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Antonio,TX. Application Deadline This position is anticipated to close on Apr 10, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Viewer Experience Advocate offers front-line support to viewers via phone and chat, handling account management, billing questions, content inquiries, and basic navigation of streaming platforms. This role is centered on delivering excellent customer service, resolving technical issues, and suggesting relevant products to boost viewer satisfaction.