Customer Service Representative at Teledyne Technologies ITSS

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, SAP, Order Processing, Trade Compliance, Export Permit Applications, Sales Reporting, Data Analysis, Microsoft Office, Excel, Administrative Skills, Organizational Skills, Team Orientation, Intercultural Awareness, Attention To Detail, ERP Experience

Industry

Software Development

Description

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description We’re looking for an experienced Customer Service Representative to join our Tokyo Office. Reporting to the Director of Sales Operations and Planning, this roll will support the Teledyne Machine Vision Camera Group’s Asia customers and sales team. Primary Duties & Responsibilities: Review and validate incoming customer orders for completeness and accuracy Process and assist with sales orders, RMAs, and new customer applications Perform customer screening in support of Trade Compliance requirements Coordinate Export Permit applications between our customers and the Global Trade Compliance Team Review, action, and respond to customer service requests from customers including the status and schedule of orders and repairs Generate backlog and sales reporting Communicate customer requirements such as expedites and schedule changes with internal operations teams at the respective manufacturing facilities Provide support to the sales team as needed and contribute to process improvements within the sales department Ad hoc tasks as assigned Job Qualifications: Preferred SAP Knowledge but we provide training also Strong English skills – both written and verbal. A second language is a benefit MS Office Skills, especially Office and Excel Solid administrative and organizational skills A high level of team orientation and intercultural awareness Strong attention to detail ERP Experience – SAP S4 preferred 3-5 years of Customer Service experience (technology manufacturing space preferred) High School Diploma (or equivalent) Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. . You may not realize it, but Teledyne enables many of the products and services you use every day. Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.

Responsibilities

The Customer Service Representative will manage incoming customer orders, process RMAs, and handle new customer applications while ensuring trade compliance. They will also coordinate export permits and communicate order status updates to both internal manufacturing teams and external customers.