Job Description

Roles & Responsibilities

• Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
• Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
• Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.

Desired Candidate Profile

• Fluency in English is mandatory; proficiency in Arabic is a Must.
• Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.
• Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.
• 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.