THE ROLE:

We are recruiting for a Customer Service Representative on a 6 month temporary basis, to be based in our Portslade (Brighton) office working within the Electrical Power division of Mersen, reporting to the UK Sales Manager. We are looking for an experienced Customer Service professional who is organised and a competent user of all Microsoft Office Packages. Duties of the role (but not limited to) include:

• To communicate and update all customers on commercial aspects via email and telephone.
• To create new accounts for customers and maintaining data for existing clients.
• To process customer orders in ERP systems and help with customer progress requests.
• To complete invoicing and order acknowledgement processing
• To manage the quotation process and contract reviews.
• To support external Sales Engineer requests.
• To process customers claims, returns and credits.
• To update and manage CRM.
• To liaise with sales subsidiaries across Europe to gather relevant information for customer requests.

MAIN DUTIES

• Coordinates communication between clients, and/or subsidiaries and the site (delays, complaints, payment reminders, etc.). >> Assessment indicator : Customer satisfaction rates
• Writes, prepares, sends price offers according to the rules in force and ensures that they are re-launched if necessary. >> Assessment indicator : Deadline for submission of tenders
• Participates in contract reviews and applies the quotation grid. >> Assessment indicator : Contract review compliance rate
• Creates new accounts and maintains data for existing ones. >> Assessment indicator : Compliance rate of data
• Provides the necessary elements for reporting. >> Assessment indicator : Reliability rate of reporting data
• Knows incoterms and shipment regulations. >> Assessment indicator : Contract review
• Enters and tracks the customer order. >> Assessment indicator : -
  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The job titles do not mean the male variant but stand for the gender-neutral designation of the profession according to wikipedia. People are welcome regardless of gender, origin, sexual orientation, and religion