Customer Service Representative at Tennessee Title Loans, Inc

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

13.95

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Account Management, Problem Solving, Negotiation, Communication, Networking, Business Development, Cash Handling, Loan Processing, Customer Retention, Document Verification, Referral Partner Establishment, Positive Attitude, Assertiveness, Attention to Detail

Industry

Financial Services

Description

Job Scope: Produces consistent customer and financial growth through effective lending and sales practices, with an emphasis on customer retention. Achieves targeted financial results through the proper execution of company policies, procedures and lending programs. Assists with all aspects of customer account management. Complies with all federal, state and local regulations. Minimum Required Qualifications: Bachelor’s Degree Preferred Assertive and positive attitude Networking and business development skills Strong desire to succeed in a competitive market Satisfactory credit report, criminal background check, driving record and drug test Reliable form of personal transportation and valid Driver’s License Responsibilities: Effectively communicates the benefits of company products and programs during inbound and outbound sales opportunities Ensures loan applications are complete, accurate and verified to maintain proper customer files Explains contracts to customers thoroughly and ensures all necessary documents are completed and signed by both parties to meet federal, state and local requirements Produces consistent customer growth through effective lending and account management practices, with an emphasis on customer retention Assist in account management to meet minimum revenue requirements Specific knowledge, skills and abilities: Prior sales experience preferred Experience in handling cash and making bank deposits Demonstrated ability in problem solving and negotiations Demonstrated success establishing referral partners that lead to sales increases Excellent verbal and written communication skills Benefits and Compensation Overview: Majority company paid Health, Dental, and Vision 401k Program Life and Disability Insurance Paid sick leave and personal days Paid vacation and major holidays Competitive hourly wages Online and classroom training provided Pay $12.55-$13.95 Monthly Bonus Potential The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

Responsibilities

The Customer Service Representative communicates the benefits of company products and manages customer accounts to ensure satisfaction and retention. They are responsible for processing loan applications and ensuring compliance with regulations.