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Customer Service Representative at TFG Financial Corporation

Vancouver, BC V7X 1L3, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Dec, 25

Salary

44000.0

Posted On

03 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description

Job type – Permanent, full time
Location – Remote (within Canada)
Working hours – Standard business hours PST

Responsibilities

Create an excellent customer service experience:
Respond to and solve customer inquiries in a professional and prompt manner
Build and maintain positive relations with team members and customers by act in a respectful and effective manner
Respond to customer inquiries with accurate information and update lease information as required
Follow up with customers to gain missing information and resolve customer issues
Manage all required administrative documentation related to lease applications and current customer accounts:
Obtain and process initial and changed banking related information for customer lease payments
Coordinate lease paperwork and required information with a high level of accuracy
Coordinate documentation related to insurance and vehicle registration including power of attorney and insurance renewals
Verify and update customer information and keep customer records updated in our systems
Processing of lease termination documentation including the preparation of buyouts, bills of sale, discharge documents, waivers, and refunds.
Coordinate with Lessees who are seeking payment relief to obtain the appropriate documentation.
Maintain the Customer Account information in the Lease Management System:
Accurately update any new Customer contact information (address, telephone number, email) in the Account
Accurately record all interaction with a Customer in their account, including resolution and documentation provided
Diarize any follow-up requirements to maintain a high level of customer service and satisfaction