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Customer Service Representative at The CKHobbie Group
Souderton, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Order Processing, Complaint Resolution, Record Maintenance, Inventory Management, Product Knowledge, Technical Skills, Communication

Industry

Staffing and Recruiting

Description
Customer Service Representative is responsible for processing orders, addressing customer inquiries and complaints, and acting as a liaison between the client and the company's internal departments Order processing: Receive, process, and track customer orders, managing them through the entire cycle to invoicing and on-time delivery. Customer liaison: Serve as the primary point of contact for customers, communicating information regarding their accounts and orders to internal departments, such as sales and production. Request coordination: Coordinate customer requests for information on product specifications, availability, shipping, quotes, and estimates. Complaint resolution: Investigate and resolve customer issues and complaints, including billing adjustments. Escalate complex problems to management or other departments as needed. Record maintenance: Maintain accurate and organized customer files and detailed records of all interactions and transactions. Inventory management: Manage and reconcile on-hand inventory levels against customer orders and forecasts. Product knowledge: Develop a thorough understanding of Pacpro's products and services to provide accurate and knowledgeable support to customers. Requirements Education: A high school diploma. Experience: Previous experience in a customer service role, preferably with experience in a manufacturing environment or handling customer orders. Technical skills: Strong working knowledge of computer systems, including Microsoft Office (Word, Excel, and Outlook), and familiarity with order entry or Enterprise Resource Planning (ERP) systems.
Responsibilities
The Customer Service Representative is responsible for processing orders and addressing customer inquiries and complaints. They act as a liaison between the client and the company's internal departments.