COMPANY OVERVIEW:

The Look Company specializes in providing world-class visual engagement solutions for sport, retail, and commercial clients around the globe. We are a high-energy, fast-paced organization where priorities can shift quickly, and success depends on the ability to juggle multiple projects at once. Our environment thrives on innovation, collaboration, and delivering results under tight deadlines.
As we continue to grow, we’re looking for a driven individual who can keep pace, think on their feet, and seamlessly coordinate across departments to lead our production efforts and support our expanding operations.
At The Look Company, we value creativity, teamwork, and a can-do spirit. We offer the chance to grow with a global company that rewards initiative, supports professional development, and fosters a culture of belonging and excellence.
Position Overview: Full-time Monday – Friday

In this role, you will focus on servicing our clients and nurturing key relationships while balancing multiple deadlines and coordinating details across teams. You’ll act as the central hub between clients and internal departments, ensuring nothing slips through the cracks. We are looking for someone who is:

• Friendly, positive, and personable, with the ability to quickly build rapport with clients and colleagues.
• Thrives in high-pressure situations, skillfully balancing multiple priorities, often all with urgent deadlines, without compromising quality or accuracy.
• Comfortable working under intense time constraints, making quick, informed decisions to keep projects moving forward.
• Skilled at managing conflicting priorities, using sound judgment to assess urgency and importance while keeping stakeholders informed.
• Excels in fast-moving, high-stakes environments where adaptability and focus are key to meeting tight deadlines.
• Resilient under pressure, maintaining professionalism and composure while navigating competing demands.
• Proactive problem-solver who can anticipate roadblocks and find creative solutions without slowing momentum.
• Highly effective in environments where priorities shift quickly, ensuring all critical deadlines are met through efficient organization and clear communication.

QUALIFICATIONS & REQUIREMENTS

• Three (3) or more years of experience in client service in a related or B2B field
• Event or Retail industry experience an asset
• Experience in using an ERP system for configurator quotation and detailed entering of sales orders

JOB DUTIES (INCLUDE AND ARE NOT LIMITED TO):

• Act as the main point of contact for clients, delivering exceptional service.
• Manage a constant flow of client requests, ensuring prompt and accurate communication with both clients and internal teams.
• Define project requirements, scope, and objectives, and manage them from initiation through completion, serving as the client’s advocate every step of the way.
• Prepare proposals, quotes, collateral materials, and other necessary documentation under tight timelines.
• Maintain accurate client information in the database, adhering to internal processes.
• Enter and oversee sales and work orders from creation through production and shipment.
• Coordinate closely with Production and Project Managers to ensure timely project completion and delivery.
• Oversee accurate and timely billing for all orders and projects.
• Facilitate and track artwork approvals with clients to keep projects moving without delays.
• Liaise with external service providers (installation, freight, custom fabrication) for large-scale or complex projects.
• Maintain strong knowledge of The Look Company’s products, services, and internal processes.

In this role, you will focus on servicing our clients and nurturing key relationships while balancing multiple deadlines and coordinating details across teams. You’ll act as the central hub between clients and internal departments, ensuring nothing slips through the cracks. We are looking for someone who is:

• Friendly, positive, and personable, with the ability to quickly build rapport with clients and colleagues.
• Thrives in high-pressure situations, skillfully balancing multiple priorities, often all with urgent deadlines, without compromising quality or accuracy.
• Comfortable working under intense time constraints, making quick, informed decisions to keep projects moving forward.
• Skilled at managing conflicting priorities, using sound judgment to assess urgency and importance while keeping stakeholders informed.
• Excels in fast-moving, high-stakes environments where adaptability and focus are key to meeting tight deadlines.
• Resilient under pressure, maintaining professionalism and composure while navigating competing demands.
• Proactive problem-solver who can anticipate roadblocks and find creative solutions without slowing momentum.
• Highly effective in environments where priorities shift quickly, ensuring all critical deadlines are met through efficient organization and clear communication