Customer Service Representative at The Plumbing Source

Bedford Heights, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Data Entry, Scheduling, Listening, Flexibility, Collaboration, Initiative, Call Center Experience, Keyboarding Skills, Service Titan Experience

Industry

Consumer Services

Description

Description Do you have Mad Customer Service Skills? The Plumbing Source is looking for a top notch Customer Service Representative to keep our Plumbing technicians rolling and our customers happy! This is a great place to learn and grow. We are looking for a Customer Service Representative who takes the initiative, is flexible and collaborative, and who creatively problem solves for our customers. What you'll do each day: You'll be the first impression of the company, the friendly voice on the phone saving the day for the customer with a plumbing or drain issues, You'll be a great listener, so you know just how to take care of the customer’s needs. You'll be efficient while scheduling a service call that suits the customer’s schedule. You'll be accurate at data entry, making sure all the notes entered into the system for the Technician who will be dispatched for the repair, so they know just what to do. This position is located in our Cleveland, Ohio office and is required to be in-office. Benefits you'll enjoy: Employment with The Plumbing Source comes with great perks! Major health benefits are available on the first of the month following your first day of employment. Paid Time Off, paid holidays, and the company matching 401(k) kick in immediately upon hire! Here's just some of what you'll receive in our generous benefit offering: Health Insurance (100% company-paid employee medical premiums) Dental, and Vision Insurance Company funded Health Reimbursement Account Company provided Life and AD&D Insurance Company provided Disability Insurance 401(k) with company match Paid Time Off – Earn two weeks during first year of employment! Paid Holidays EOE/AAP/M/F/V/D/SO Requirements Minimum 1 year in customer service Call center environment experience Excellent keyboarding skills Service Titan experience is a plus. High School Diploma or equivalent required. Must be able to pass pre-employment screening including a background check and drug screening. You will be subject to random drug screening throughout employment.

Responsibilities

The Customer Service Representative will be the first impression of the company, assisting customers with plumbing or drain issues. They will efficiently schedule service calls and accurately enter data for technicians.