Customer Service Representative at the VetNZ Group

Invercargill City, Southland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administration, Communication, Team Player, Attention to Detail, Time Management, Microsoft 365, Empathy, Resilience

Industry

Veterinary

Description

Join a team where your work truly makes a difference for clients, animals, and the wider rural community. At VetSouth, we’re more than a veterinary clinic – we’re a trusted partner to clients across Southland and Otago. Why VetSouth is where you want to work? Innovative company - we are always looking for new and better ways to do things Close-knit, values-driven, vibrant teams - our enthusiasm is contagious! Great staff benefits including generous discounts and wellbeing support. Career development and training opportunities. A fun, flexible, and supportive work environment where your contributions matter About the Role: We’re looking for a part-time Customer Service Representative to join our friendly team at the Invercargill clinic. If you love variety, thrive in a busy environment, and enjoy helping people, this could be the perfect role for you! As the first point of contact for our clients, you’ll provide professional, friendly, and efficient service at our front desk and over the phone. You’ll play a key role in supporting both our clients and our veterinary team. Hours: Wednesday 4pm-8pm, Thursday 8.30am - 5.30pm, Saturday 9am - 1pm. Key Responsibilities: Delivering friendly, efficient service to clients visiting our clinic and by phone or email. Booking in animal consultations with efficiency and accuracy. Support the team in managing urgent and/or critical care walk ins. Handling customer retail enquiries. What You’ll Bring: Previous experience in customer service and/or administration (agriculture or vet sector experience is a bonus). Confident communicator who builds rapport easily and can manage multiple tasks. A strong team player who enjoys supporting others to do their best work. Excellent attention to detail and time management skills. Strong Microsoft 365 suite skills or willingness to learn. A high degree of professionalism, empathy and resilience. Ready to join the team that keeps farms running and animals healthy? Applications close 15th January 2026, so get your application in quick!

Responsibilities

The role involves delivering friendly and efficient service to clients both in-person and over the phone. Additionally, the representative will manage bookings and support the veterinary team with urgent care needs.