Customer Service Representative at Theragenics Corp

Buford, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Account Management, Order Processing, Order Fulfillment, Regulatory Compliance, Microsoft 365 Suite, Verbal Communication, Written Communication, Attention To Detail, Organizational Skills, Customer Advocacy, Documentation, International Logistics

Industry

Medical Device

Description

Be part of a mission that matters—join Theragenics as a Customer Service Representative and serve as the vital link between our innovative medical solutions and the healthcare providers who depend on them. In this critical role, you'll be the voice of Theragenics, directly engaging with physicians to process orders, address concerns, and ensure an exceptional experience. If you are passionate about accuracy, compliance, and making a meaningful impact in healthcare, this is your opportunity to help shape the future of patient care. COMPANY OVERVIEW At Theragenics, we're passionate about transforming healthcare and enhancing patient outcomes. Our commitment to innovation drives us to push the boundaries of what's possible, ensuring a brighter future for patients everywhere. Theragenics is a leader in developing medical devices that focus on minimally invasive treatments for cancer, blood vessel procedures, and surgical applications. The company is based in Atlanta, Georgia, and has facilities in Costa Rica, Texas, and Massachusetts. Theragenics proudly operates Arrotek, a visionary medical device design consultancy in the U.S. and Ireland, dedicated to pioneering minimally invasive solutions that enhance lives. ROLE SUMMARY As a Customer Service Representative, you’ll play a pivotal role in driving seamless order fulfillment and account management, collaborating with cross-functional teams to deliver cutting-edge solutions in global customer support and regulatory compliance. KEY RESPONSIBILITIES * Customer Account Management: Set up and manage domestic and international customer accounts, ensuring strict compliance with region-specific regulations and licensing requirements. Provide new customers with onboarding support, including product fulfillment and relevant documentation. * Order Processing & Fulfillment: Accurately record, confirm, and verify customer orders. Coordinate shipments, monitor delivery status, and manage product return processes (including issuing return authorizations and tracking returned items). * Customer Advocacy & Support: Serve as a customer advocate by documenting feedback and escalating product or service concerns to relevant teams. Resolve customer issues such as order modifications, delayed shipments, or missing items promptly and professionally. * Documentation & Compliance: Maintain precise records of all customer interactions and transactions. Ensure strict compliance with documentation standards and Standard Operating Procedures (SOPs). * Collaboration & Reporting: Partner with departments including Sales, Shipping, Marketing, and Accounting to create reports, customer profiles, and other essential business documentation. QUALIFICATIONS & SKILLS Minimum Qualifications (Must-Have): * High School Diploma required. * At least one (1) year of customer service or related office experience. * Proficiency in computer applications, including the Microsoft 365 Suite. * Excellent verbal and written communication skills with polished, professional telephone communication skills. * High level of attention to detail and strong organizational capabilities. * Ability to maintain professionalism, composure, and reliability under pressure. Preferred Qualifications (Nice-to-Have): * Associate degree or higher. * Prior experience in the pharmaceutical or medical device industry. WORK ENVIRONMENT & POSITION INFO * Location: 100% Remote (Candidates must have access to a dedicated, distraction-free home office environment with a quiet, organized space to facilitate smooth operations). * Department: Customer Service (Reports to the Customer Service Manager). * Confidentiality: This position has access to confidential and proprietary company information; a high level of confidentiality must be maintained at all times. * Supervises: No direct reports. WHY JOIN US * Purpose-Driven Work: Every day, you will support the delivery of life-saving medical devices. At Theragenics, “We don’t just ship inventory; we deliver care.” * Innovative Projects & Global Impact: Be part of a team providing “Healthcare that is both high-tech and human, with a global reach but a personal impact.” * Collaborative Culture: Work alongside passionate professionals in Sales, Shipping, and Accounting who value reliability, trust, and teamwork in a fast-paced environment. * Career Growth: Develop your skills in international logistics, medical compliance, and client relations within a growing global healthcare leader. * Competitive Benefits: Enjoy a comprehensive benefits package designed to support your well-being and professional journey. Ready to make a difference? Apply today and be part of something extraordinary.

Responsibilities

The role involves managing domestic and international customer accounts and processing orders to ensure seamless fulfillment. Additionally, the representative serves as a customer advocate, resolving issues and maintaining strict compliance with regulatory documentation standards.