Customer Service Representative at THOS SOMERVILLE CO

East Hempfield Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Interpersonal/People, Communication, Listening, Teamwork, Time Management, Prioritizing and Organizing, Customers, Multitasking, Dependability, Computer and Systems Literate, Basic Math, Proper Phone and Business Etiquette, Company Policies and Procedures, Awareness of Company Resources

Industry

Wholesale

Description

Description Duties and Responsibilities Answer and service incoming phones calls in a polite and courteous manner. Distribute all incoming mail. Process billing of all charge account sales orders. Conduct and maintain filing of all sales orders. Tender and process all cash sales with customers. Reconcile cash drawer and petty cash daily. Create cash deposits, electronically deposit checks, daily. Complete daily/monthly cash summaries. (Cash Balance Sheet) Process payments on customer’s accounts and report to A/R. (Branch Deposit Log) Conduct verification of daily cash and charge sales/credits processed using reports. (OERR) Work and maintain “Paid in full, not shipped” job files. Maintain sales tax exemption file in accordance with Company policy. Order and maintain all office supplies within the monthly budget. Handle repair services for all copiers. And any other office equipment. Process vendor returns per company/vendor policies. Provide ongoing administrative support to the branch manager. Participate in the preparation and execution of annual physical inventories. Work overtime as needed. Attend all branch and company structured meetings. Keep work area clean and organized. Display and promote teamwork. Maintain branch document retention in accordance with Company policy. Have working knowledge of company business system, email, phones and learning software Requirements Skills Required Problem solving Interpersonal/People Communication Listening Teamwork Time Management Prioritizing and organizing Customers Multitasking Dependability Knowledge Required Computer and systems literate Product and product application Operation of basic office equipment Basic math Proper phone and business etiquette Company policies and procedures Awareness of company resources to assist customers

Responsibilities

The Customer Service Representative is responsible for answering incoming phone calls, processing billing and cash sales, and maintaining sales order files. Additional duties include reconciling cash drawers, managing office supplies, and providing administrative support to the branch manager.