Customer Service Representative at THOS SOMERVILLE CO

East Hempfield Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Interpersonal, Communication, Listening, Teamwork, Time Management, Prioritizing, Organizing, Customers, Multitasking, Dependability, Computer Literate, Math, Phone Etiquette, Business Etiquette

Industry

Wholesale

Description

Description Duties and Responsibilities Answer and service incoming phones calls in a polite and courteous manner. Distribute all incoming mail. Process billing of all charge account sales orders. Conduct and maintain filing of all sales orders. Tender and process all cash sales with customers. Reconcile cash drawer and petty cash daily. Create cash deposits, electronically deposit checks, daily. Complete daily/monthly cash summaries. (Cash Balance Sheet) Process payments on customer’s accounts and report to A/R. (Branch Deposit Log) Conduct verification of daily cash and charge sales/credits processed using reports. (OERR) Work and maintain “Paid in full, not shipped” job files. Maintain sales tax exemption file in accordance with Company policy. Order and maintain all office supplies within the monthly budget. Handle repair services for all copiers. And any other office equipment. Process vendor returns per company/vendor policies. Provide ongoing administrative support to the branch manager. Participate in the preparation and execution of annual physical inventories. Work overtime as needed. Attend all branch and company structured meetings. Keep work area clean and organized. Display and promote teamwork. Maintain branch document retention in accordance with Company policy. Have working knowledge of company business system, email, phones and learning software Requirements Skills Required Problem solving Interpersonal/People Communication Listening Teamwork Time Management Prioritizing and organizing Customers Multitasking Dependability Knowledge Required Computer and systems literate Product and product application Operation of basic office equipment Basic math Proper phone and business etiquette Company policies and procedures Awareness of company resources to assist customers

Responsibilities

The representative will manage incoming phone calls, process various sales orders including billing and cash transactions, and maintain essential office documentation and filing systems. Key duties also involve daily cash reconciliation, creating deposits, processing payments, and providing general administrative support to the branch manager.