ThriftBooks is the world’s largest used book retailer! We believe in a workplace where respect for our employees matters, where promoting from within is how we grow, and where safety comes first in all our decisions and planning. At ThriftBooks, your work will help get inexpensive books into the hands of people who need them instead of going into landfill. We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and remember that encouraging people to do their best is how we expanded to our current scale.
If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that is a launching point to higher achievement. At ThriftBooks, your success is up to you.

• Serve as the frontline representative of the ThriftBooks brand
• Engage with customers across various support channels such as phone, chat, and email
• Promptly provide product information, troubleshoot issues, recommend products/services, and resolve complaints
• Document customer interactions and maintain accurate records in the CRM system
• Follow-up with customers to ensure their issues are resolved satisfactorily
• Educate customers on the use of our website and books
• Adhere to company policies and procedures for customer service
• Maintain a high level of Customer Satisfaction and quality scores