TMG Industrial is a trusted industrial product supplier that proudly supplies over 600 products, including shelters, greenhouses, machinery attachments, shop equipment, and outdoor solutions. As an industry leader, we are one of the fastest-growing e-commerce platforms.
Headquartered in Richmond, BC, the company operates four distribution warehouses in Seattle, Charlotte, Toronto, and Vancouver, with a total area over 100,000 square feet. Come join us and be a part of our exciting growth.
We’re looking for Customer Support Representative with strong communication skills and a passion for helping others. The ideal candidate is patient, empathetic, and attentive, providing thoughtful support to every customer. As the first point of contact, you’ll play a key role in delivering outstanding service and resolving a wide range of inquiries with care and professionalism.

SKILLS AND QUALIFICATIONS

• Minimum experience 2 years in customer service with a preference for industrial, agricultural, or automotive experience.
• Proficiency in both English and French is an asset; additional languages are a plus.
• Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.
• Adaptability and flexibility in order to deal with different customers and needs in a short period of time.
• Ability to explain technical concepts to non-technical customers.
• Experience as a mechanic or a handy person in a customer service role is a plus.
• Working experience with eCommerce platform is an asset
  Work Hours: Monday to Friday | 8:00 am-4:30 pm or to be discussed
  Job Type: Full-time
  Pay: $55,000.00-$60,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Experience:

• Customer service: 2 years (preferred)
• Technical support: 1 year (preferred)

Work Location: In perso

• Monitor, respond to, and thoroughly address customer service concerns through multiple communication channels (ticketing system, web chat, phone calls, emails, etc.).
• Learn and understand products available to customers and be able to answer questions appropriately.
• Provide product support and technical assistance to customers, troubleshooting and resolving issues.
• Process and validate customer parts and warranty requests.
• Document customer interactions and technical issues in the company’s CRM system, such as Zendesk, MS SharePoint.
• Assist in the creation of technical documentation, FAQs, and support resources.