Customer Service Representative 客户服务代表 at Tomra

Xiamen City, Fujian, China -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Coordination, Teamwork, Responsibility, Diligence, Detail Oriented, Independent Work, Fast Learner, English Fluency, ERP System Handling, Order Processing, Forecasting, Logistics Coordination, Reporting

Industry

Automation Machinery Manufacturing

Description

公司介绍 About TOMRA TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries and is committed to building a more sustainable future. TOMRA has ~100,000 installations in over 80 markets worldwide and had total revenues of ~1.1 billion NOK in 2021. The Group employs ~4,600 globally and is publicly listed on the Oslo Stock Exchange (OSE: TOM). TOMRA group established a wholly-owned subsidiary in Xiamen, China in 2010, including 2 business divisions of collection and sorting. As the headquarters of Greater China, TOMRA carries out the export of core modules and spare parts of collection equipment import and sales of complete sets of sorting equipment. In early 2015, the sorting division established a R&D center in Xiamen to carry out independent R&D, production and sales in the market segments of sorting equipment, focusing on the Chinese market and promoting to global customers. 关于陶朗集团陶朗集团成立于1972年，创立之初，陶朗主要设计、制造和销售用于收集废弃饮料瓶的自动退瓶机。如今，陶朗提供技术领先的行业解决方案，包括先进的废弃物收集系统，以及用于资源回收、食品、矿产等领域的领先分选技术，致力于创造一个更可持续的未来。陶朗集团在全球80多个国家和地区拥有约10万台设备安装量，2021年总收入约为11亿欧元。集团在全球拥有约4600名员工，并在奥斯陆证券交易所（OSE:TOM）上市。陶朗集团于2010年在中国厦门成立全资子公司，包含收集和分选两大事业部，并作为大中华区总部，开展收集设备核心模块和零配件的出口、分选设备的整机进口和销售。 2015年初, 分选事业部进一步在厦门成立了研发中心, 针对分选设备的细分市场领域进行独立自主的研发、生产和销售，以中国市场为重心并推向全球客户。职位描述 1,Sufficient and proactive communicate with oversea customer in a timely manner to ensure customer satisfaction and maintain good commercial cooperation with customer. 积极主动并且及时有效地与海外客户沟通，确保客户满意度，与客户维持良好地商业合作关系。 2.Responsible for handling customer orders through ERP system, liaise with operational departments, including Sourcing, Procurement, Production, Quality, Technical Support, Warehouse, Logistics departments, to consolidate all the resources to satisfy customer demands and ensure on time delivery. 通过ERP系统处理客户订单，与运营部各部门包括国产化，采购，生产，质量，技术支持，仓库，物流部门，沟通协调相关资源以满足客户需求，确保客户订单准时交付。 3.Monitor forecast from customer, workout key parts planning and timely share forecast/planning to production and procurement without any delay. Any delay or mistake in sharing such information would cause shortages, delay in delivery or additional cost. 监控客户订单预测，制作关键物料需求计划，并及时分享预测/计划信息给生产和采购, 任何信息延迟或者错误提供将会导致物料短缺, 订单延误或产生额外的费用。 4.Work with finance for customer invoice issues, and analysis any possible discrepancy between system and actual deliveries if necessary. 与财务部配合客户发票相关事宜，分析系统数据与实际发货数据之间可能产生的差异。 5.Provide weekly status report and monthly report to customer, host monthly operational meeting with oversea customer. 制作并给客户提供周订单状态表及月度报告, 主持国外客户月度会议。 6.Undertake other tasks assigned by department and backup other team members when necessary. 负责部门安排的其它工作，必要时支持部门其它同事的相关工作。职位要求 1.Bachelor degree, major in international trade, Logistics or relevant. 本科学历, 国贸、物流等相关专业。 2.3 years’ previous experience in customer service/support or Logistics. 3年客户服务/支持或物流相关工作经验。 3.Excellent communication and coordination skills, good teamwork skills, responsible, diligent, and details oriented. Can handle work independently as a faster learner. 优秀的沟通协调能力，良好的团队合作精神，工作认真细致负责任, 学习能力强并能迅速独当一面。 4.Fluent in written and spoken English. 流利的英语书面及口语能力。额外信息 1. Position available for start-up as soon as possible. 职位就绪，可即刻入职。 2. Probation period: 6 months. 试用期：6个月。

Responsibilities

The representative will proactively communicate with overseas customers to ensure satisfaction and manage commercial cooperation, while being responsible for handling customer orders via the ERP system and liaising with internal departments like Production, Procurement, and Logistics to ensure on-time delivery. Key tasks also involve monitoring customer forecasts, planning critical parts, providing status reports, and hosting monthly operational meetings with international clients.