Customer Service Representative at TopView Sightseeing

El Paso, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

12.0

Posted On

09 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Escalation Management, Multitasking, Zendesk, CRM, Bilingual English and Spanish, Communication Skills

Industry

Travel Arrangements

Description

TopView is a fast-growing sightseeing and local experiences company offering a wide range of experiences across major cities in the U.S. and London. Our offerings include TopView Hop-On Hop-Off bus tours (available in New York City and London), Tea Around Town - a unique experience bus tour now operating across major U.S. cities (including New York, Los Angeles, Miami, Chicago, Dallas, Houston, and more), cruises, and bike rentals. We serve thousands of guests daily and continue to expand into new markets, making this an exciting opportunity to join a rapidly growing, high-volume operation where your work directly impacts the customer experience. Rate: $12.00/hour Schedule: Open availability required based on operational needs; Friday through Monday and holiday availability are required, including evenings What You’ll Do Handle customer inquiries (emails and chat) across multiple U.S. cities and international locations, including London, UK Assist customers with bookings, changes, and general inquiries Manage high-volume escalations with professionalism and confidence Follow company policies and escalation protocols Accurately document interactions in Zendesk (or similar CRM) Work in a fast-paced, high-volume environment What We’re Looking For Strong communication and problem-solving skills Experience handling customer escalations, complaints, and high-pressure interactions Ability to multitask and stay organized under pressure Reliable, professional, and able to work independently CRM experience (Zendesk is a plus) Requirements Must be available for overnights, weekends, and holidays Must have a reliable computer, internet, and headset Must have a quiet workspace Must be dependable — attendance and punctuality are critical Bilingual is a plus (English and Spanish) Additional Info Fully remote position (equipment not provided) High-volume environment — must be comfortable handling back-to-back interactions Opportunities for part-time and full-time schedules Apply If You Stay calm and professional in high-pressure situations Are reliable and consistent in a remote role Can work independently and take ownership

Responsibilities

Handle customer inquiries via email and chat regarding bookings and general questions across various international locations. Manage high-volume escalations and document all interactions accurately within a CRM system.