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Customer Service Representative - Traditional Chinese Support - Reservation at Teleperformance

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Traditional Chinese, Reservation Management, Communication, Problem Solving, Data Entry

Industry

Description

Overview We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative supporting Mandarin-speaking customers. You will be responsible for handling customer inquiries via email, chat, and phone, ensuring a smooth and professional customer experience. What We Offer: Career growth opportunities within a global organization. Visa and relocation assistance available for qualified candidates (if applicable). A vibrant and inclusive workplace culture. Qualifications Proficient in Mandarin (spoken and written) and English. Strong communication and problem-solving skills. Previous customer service experience is an advantage but not mandatory. Able to work on a rotational shift schedule, including weekends and public holidays. Must be willing to work on-site at G Tower, Kuala Lumpur (near Ampang Park LRT Station). Responsibilities Respond to customer inquiries through email, live chat, and phone in a timely and professional manner. Provide accurate information regarding products, services, and policies. Troubleshoot and resolve customer concerns effectively and efficiently. Maintain a positive, empathetic, and professional attitude toward customers at all times. Document and track interactions using internal systems. Collaborate with other team members and departments to escalate and resolve issues.

Responsibilities

Provide customer support in Traditional Chinese for reservation-related inquiries. Ensure high-quality service delivery and resolve customer issues effectively.