Customer Service Representative at Trailer Equipment Inc

Byron Center, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Microsoft Office, Google Workspace, CRM Platforms, Organizational Skills, Multitasking, Detail-Oriented, Time Management, Tech-Savvy, Positive Attitude, Team-Oriented

Industry

Truck Transportation

Description

Description About Trailer X-Press, Inc. Trailer X-Press, a division of Trailer Equipment, Inc., is West Michigan’s leading supplier of major brand trailers for sale or lease. With over 40 years of industry experience, we pride ourselves on delivering exceptional customer service, reliable equipment, and innovative solutions tailored to our clients’ transportation needs. Position Summary We’re seeking a Customer Service Representative to join our Rentals team in Byron Center, MI. As the first point of contact for rental and leasing customers, you’ll play a key role in ensuring a smooth and satisfying customer experience. This is an in-office position—you’ll be expected to report to the office each working day. Key Responsibilities Respond promptly to customer inquiries via phone, email, and CRM. Process rental and lease orders accurately and efficiently. Manage GPS tracking units on rental equipment. Assist customers with insurance documentation and rental agreements. Investigate and resolve customer issues with timely solutions. Maintain and update customer records in the CRM system. Collaborate with internal teams to ensure smooth rental operations. Support general office tasks (filing, scheduling, data entry). Perform other duties as assigned by the supervisor. Qualifications High School Diploma or equivalent (Associate degree preferred). 1–3 years of customer service experience, preferably in transportation or logistics. Strong communication and interpersonal skills. Proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and CRM platforms. Excellent organizational and multitasking abilities. Detail-oriented with strong time management skills. Tech-savvy and eager to learn new systems and processes. Positive attitude and team-oriented mindset. Tools & Technology CRM software (e.g., Karmak Fusion, SugarCRM) Microsoft Office Suite & Google Drive Multi-line phone systems Database and document management tools Outlook Email and scheduling platforms

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Responsibilities

The Customer Service Representative will respond to customer inquiries, process rental and lease orders, and assist with insurance documentation. They will also manage GPS tracking units and collaborate with internal teams to ensure smooth rental operations.