Customer Service Representative (Transport) at DP World

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Logistics, Warehousing, Microsoft Office 365, Data entry, Communication, Attention to detail, Organisational skills, Problem-solving, Multitasking, Time management, KPI reporting, Stock management, Relationship building

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Rocke Brothers is seeking a highly motivated, enthusiastic, and committed Customer Service Representative to join our dynamic team. If you're passionate about delivering outstanding service and thrive in a fast-paced logistics environment, we want to hear from you. What you’ll be doing: * Build strong relationships with customers and the operations team. * Proactively manage customer inquiries and ensure service levels and satisfaction are met. * Communicate clearly and promptly with both customers and internal teams. * Coordinate client orders with warehouse and transport teams to meet daily requirements. * Track and report on performance using Key Performance Indicators (KPI). * Ensure stock is accurately accounted for in preparation for stocktakes. * Collaborate with teams to identify process improvements and deliver efficient solutions. * Maintain a positive, customer-focused attitude, with a “Customer is KING” mindset. * Manage time effectively, problem-solve, and multitask in a fast-paced, high-pressure environment. What we’re looking for: * Previous experience in customer service or a similar role within Warehousing and Logistics. * Proficiency in Microsoft Office 365 Suite and strong data entry skills. * Excellent communication skills, both written and verbal. * Strong attention to detail, organisational skills, and the ability to prioritise tasks. * Ability to work independently or within a team, meet deadlines, and adapt to changing environments. * A proactive mindset with a focus on providing exceptional customer solutions. Why Join Our Team? At Rocke Brothers (RB), we value our employees and foster a collaborative work environment. If you're looking for a rewarding career in logistics, we invite you to join our team and help us continue our proud legacy! Our diverse workforce is committed to creating a workplace where everyone feels respected and empowered. We prioritise safety and well-being, ensuring you have the resources needed to thrive in your role. About us At Rocke Brothers, we are a trusted leader in port-related logistics and transportation services, with a proud legacy spanning over 160 years. Founded in the 1850s by Martin Rocke, our business has evolved from humble beginnings in cartage to become a premier waterfront carrier in Australia. We specialise in a comprehensive range of services, including container handling, storage solutions, and full quarantine unpacking services, all while maintaining the highest safety and compliance standards. Apply now for this exciting opportunity!

Responsibilities

The Customer Service Representative will manage customer inquiries, build strong relationships, and coordinate client orders with warehouse and transport teams. They are also responsible for tracking performance via KPIs and ensuring accurate stock accounting.