Customer Service Representative at Treantly

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Active Listening, Technical Support, Troubleshooting, Empathy, Learning New Technology

Industry

Staffing and Recruiting

Description

Schedule: Tuesday to Saturday, 12 AM – 9 AM UTC (4 PM – 1 AM PST) Location: Remote (Work from Home) Employment Type: Full-Time About the Role We’re looking for a Customer Service Representative to join our growing support team and provide excellent assistance to our users. You’ll be the first point of contact for customers—handling phone calls and live chat inquiries, helping them navigate our application, and ensuring every interaction leaves them confident and supported. You don’t need to be a technical expert, but you should be comfortable learning new software and explaining it clearly. Full training will be provided to help you develop a solid understanding of our application’s features and common issues. Key Responsibilities Respond promptly to customer inquiries via phone and chat (email support to be added later). Provide accurate information and clear guidance on how to use the application. Assist customers in troubleshooting common issues and escalating technical problems to the appropriate team. Log and track support tickets following established procedures. Contact internal teams for urgent issues that require immediate attention. Maintain a friendly, professional, and empathetic tone in all communications. Follow defined workflows and contribute to improving customer service processes as needed. Qualifications At least 1–2 years of experience in customer service, preferably in a tech or software environment. Excellent verbal and written English communication skills. Confident in handling phone calls and chat conversations. Strong problem-solving and active listening skills. Comfortable learning new technology and explaining it to non-technical users. Reliable internet connection and a quiet workspace suitable for calls. Willingness to work the specified schedule (Tuesday to Saturday, 12 AM – 9 AM UTC / 4 PM – 1 AM PST). Preferred (but not required) Experience using ticketing or CRM tools (e.g., Zendesk, Freshdesk, HubSpot). Background in SaaS, IT support, or any software-related customer-facing role. Comprehensive product training. Collaborative and supportive work environment. Opportunity to grow with a company building its customer success foundation. Stable, long-term remote work opportunity. Maxicare HMO after 3 months probationary period

Responsibilities

Respond promptly to customer inquiries via phone and chat, providing accurate information and guidance on using the application. Assist customers in troubleshooting common issues and escalate technical problems as needed.