Customer Service Representative at Trescal Group

Pleasanton, California, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

30.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Phone Communication, Email Communication, Chat Communication, Problem Solving, Troubleshooting, Record Keeping, Collaboration, Product Knowledge, Policy Adherence, Empathy, Patience, Multitasking, Prioritization

Industry

Commercial and Service Industry Machinery Manufacturing

Description

Description Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions. We have a great opportunity for a Customer Service Representative to join our team in Pleasanton, CA! As a Customer Service Representative, you will provide top-notch support to our valued customers. We are looking for a friendly, empathetic, and customer-focused individual who is passionate about helping people and solving problems. Responsibilities: Responding promptly and professionally to customer inquiries and assist them via phone, email, and chat. Providing accurate information and solutions to customers' problems Troubleshooting technical issues and escalating to appropriate departments when necessary Maintaining detailed and accurate customer records Working collaboratively with team members to ensure exceptional customer service Staying up to date with product knowledge and company policies and procedures Requirements High School diploma, GED, or equivalent 2+ years’ experience in a similar customer service role Excellent communication skills, both verbal and written Strong problem-solving and critical thinking skills Ability to multitask and prioritize in a fast-paced environment Empathy and patience when dealing with customers Ability to work independently as well as part of a team BENEFITS: We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment. In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including these company paid benefits: Dental Vision Employee Assistance Program Basic Life/AD&D Insurance Long Term Disability Insurance Short-Term Disability Insurance. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.

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Responsibilities

The Customer Service Representative will be responsible for promptly and professionally responding to customer inquiries via phone, email, and chat, providing accurate information and solutions. This role also involves troubleshooting technical issues, escalating when necessary, and maintaining detailed customer records.