SHIFT: MONDAY TO FRIDAY - 4PM TO 12AM (EVENING SHIFT)

Our time sensitive road feeder service to the air cargo industry has seen AirTime Express grow to become Canada’s largest full-service air cargo carrier. Our ability to consistently provide efficient time sensitive transportation to the world’s leading air freight carriers and shippers is made possible by our large fleet of asset-based and owner operator equipment, and the dedicated air cargo professionals who keeps them running on time.
AirTime Express is looking for a dynamic, highly motivated team player who are dedicated to excellence and welcoming to challenging and rewarding opportunities.
The Customer Service Representation is responsible for providing professional customer service in person and via telephone and/or email. He or she will be accountable for addressing customer inquires, complaints, and processing transactions in a transportation and logistics environment.

REQUIREMENTS

• 2-3 years of customer service experience in transportation and logistics is a must
• 1-2 years of experience in Truck Mate is a must
• Prior dispatch experience is an asset
• Knowledge of freight broker, logistics and transportation is a must
• Strong communication skills
• Strong customer service skills
• Able to effectively communicate both verbally and in writing
• Exceptional attention to detail
• Ability to accurately track and trace using AirTime’s software
• Ability to deal with people while maintaining a professional manner
• Strong work ethic
• Team player and the ability to work with others
• Ability to multi-task and handle a fast-paced environment
• Proven data entry
• Previous knowledge/use of Microsoft, Excel, Outlook
  Job Types: Full-time, Part-time
  Pay: From $45,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• Vision care

Education:

• Secondary School (preferred)

Experience:

• Logistics: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In perso

• Provide excellent customer service
• Provide updates via email to ensure customers are appraise of all delays and issues
• Make sure all shipments are running on time
• Life track and trace load life-cycle from shipment to delivery
• Communicate relevant freight updates to customer and/or internal carriers & the operations team
• For any customer issues and/or order delays - investigate and assist to ensure all issues are resolved
• Live update date entry in TMW
• Provide accurate update to all customers before they request
• Provide information about company products, policies, charges, and services
• Act as the customer liaison between departments
• Ensure you are conducting call-backs to external suppliers to certify customer information
• Build relationships with customers, drivers and outside carriers
• Generate daily reports
• Preform any additional duties as necessary