Customer Service Representative at Trulite Glass & Aluminum Solutions

Miami Lakes, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

20.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Telephone Support, Fax Support, Email Support, Order Processing, CRM, Axapta Mainframe System, Conflict Management, Time Management, Microsoft Office Suite, Excel, Listening Skills, Data Collection, Attention To Detail, Algebra, Geometry

Industry

Wholesale Building Materials

Description

Customer Service Representative Miami Lakes APG Location What Brought You Here * Pay Range $18-20 depending on experience * Day Shift Hours- 7AM – 4 PM OT as needed * Benefits starting DAY ONE! Who You Are: A customer service representative that makes it a priority to ensure the customers have the support they need. What You Will Be Doing: Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. Initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Identifying and contributing with the generation of potential sales leads to the organization. Planning and development of specific target markets and groups and the actual service “package” will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk. * Answer customer service calls within the first three rings. * Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s internal CRM/Axapta mainframe system and customer purchase orders. * Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments. * Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation. * Collaborate with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations. * Handles or refers complaints of product or service failure to the appropriate department for investigation. * Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions. * Prepares price quotations on items not contained in price book and prepares quotations. * Works with the organization’s other branch/regional locations to resolve problems, facilitate solutions, and enhance the customer service offerings. * Answers customers’ technical questions regarding products and services. * Modify quote status once an order has been placed to ensure visibility and uniformity amongst the sales team. * Attend regular customer service department meetings. * Support and participate in the organization’s continuous improvement program and product training courses. * Perform other related duties and provide back-up support to other group members as assigned by management. Skills You Bring: * High School Diploma with 1- 2-year related glass and aluminum work experience highly preferred. * Proven working experience in customer service in a manufacturing or construction industry. * Proven professional office experience. * Must be able to multi-task, be organized, efficient, and accurate. * Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills. * Experienced user of Microsoft Office suite including Excel. * Listening skills and data collection with attention to detail are essential. * Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume. * Ability to apply concepts of basic algebra, and geometry. Why Trulite: Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if non-occupational injury occurs. Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health. Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence. We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Responsibilities

The representative will provide customer service support via telephone, fax, or email by verifying order information, initiating corrective actions to maintain high customer satisfaction, and identifying potential sales leads. Key duties include answering calls promptly, processing orders accurately using the CRM/Axapta system, and collaborating with production to meet customer expectations.