Customer Service Representative at TTEC

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

53000.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Portfolio Management, Self-starter, Results-oriented, Communication Management, Full Lifecycle Sales, Omnichannel Communication, Outbound Sales, Email, Chat, Negotiation Skills, Commercial Judgment, Written Communication, Verbal Communication, Account Analysis, Customer Support

Industry

Outsourcing and Offshoring Consulting

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative in Melbourne, Australia, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Australia says it all! What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ issues before escalating to the next level. Whether it’s getting answers for customers quickly, support in marketing the client products through brand welcome calls or annual service reminder calls, you’ll be the difference between their customer experience being just average or an exceptional one During a Typical Day, You’ll Manage collections activities for assigned customer portfolios, including campaign execution and relationship management for Enterprise and Government customers. Apply credit treatment processes, including customer correspondence, service restrictions, suspensions, and cancellations. Own and manage billing disputes and enquiries, coordinating investigations and communicating outcomes to customers. Act as a key liaison with internal Billing, Credit Management, and other stakeholders to resolve billing and credit issues. Provide customer education and support on billing and credit self-service tools and platforms. Conduct detailed account analysis and maintain reports on aged debt, complex disputes, and resolution actions. Serve as the first point of contact for complex disputes, applying strong negotiation skills, commercial judgment, and high‑quality written and verbal communication. What You Bring to the Role Experience in collection and portfolio management is a must. Self-starter and results-oriented Ability to manage communications and full lifecycle sales in an omnichannel communication environment, which could include outbound sales, email and chat What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career growth and lots of learning opportunities for aspiring minds Competitive salary of $53k base + superannuation The opportunity to work in a hybrid working environment And yes... performance bonus opportunities and most of the benefits you'd expect and maybe a few that might pleasantly surprise you like o Achievable commissions and performance-based bonuses o Tenure reward payments at your anniversary Visit https://mybenefits.ttec.com/?manual for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Responsibilities

The role involves managing collections activities for assigned customer portfolios, including campaign execution and relationship management for Enterprise and Government customers, while also owning and managing billing disputes and enquiries. Responsibilities include applying credit treatment processes, coordinating investigations with internal stakeholders, and serving as the first point of contact for complex disputes.