Customer Service Representative at Tulkoff Food Products

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

24.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Documentation, Communication, Problem Solving, Microsoft Office, Organizational Skills, Attention to Detail, Team Collaboration, Decision Making, Administrative Tasks, EDI Systems, Fast-Paced Environment, Multi-Channel Support, Data Accuracy, Operational Efficiency

Industry

Food and Beverage Manufacturing

Description

Job Details Job Location: BALTIMORE , MD 21224 Position Type: Full Time Salary Range: $19.76 - $24.00 Hourly Job Shift: 1st Shift Job Category: Customer Service Summary: The Customer Service Representative (CSR) plays a critical role in delivering exceptional service to both external and internal stakeholders. This position ensures smooth order processing, accurate documentation, and proactive communication throughout the customer journey. The CSR is a key contributor to operational efficiency, data accuracy, and customer satisfaction. Key Responsibilities: Serve as the primary point of contact for customer inquiries, order confirmations, and product information. Accurately process purchase orders and customer invoices using internal systems and third-party platforms (e.g., iTrade Network, Ariba, etc.). Maintain organized records of purchase orders, pick tickets, bills of lading (BOLs), and invoices. Ensure timely EDI and email confirmations, coding POs by group affiliation. Monitor and uphold various lead times for order fulfillment. Manage and update “Ship To” addresses and Certificate of Analysis documentation in Ross and Customer Notes. Collaborate with Production to address urgent customer needs and resolve order-related issues. Validate pricing accuracy on all incoming POs and escalate discrepancies. Identify process improvement opportunities to enhance departmental efficiency. Answer customer inquiries via email, phone, etc. Fill in on front door responsibilities, including guest check-in via Envoy/iPad, mail distribution (including scanning for remote employees) Support Co-Pack customer relationships Perform general administrative tasks such as filing, copying, and document management. Qualifications Qualifications: High school diploma or equivalent required; additional education or certifications in business or customer service preferred. Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams); experience with EDI systems is a plus. Strong decision-making and problem-solving skills, especially in multi-party scenarios. Excellent verbal and written communication skills across all organizational levels. Self-starter with a positive attitude and ability to work under pressure. Highly organized, detail-oriented, and committed to team collaboration. Prior customer service experience preferred, especially in a fast-paced or multi-channel environment.

Responsibilities

The Customer Service Representative serves as the primary point of contact for customer inquiries and ensures smooth order processing. They also collaborate with production to address urgent customer needs and manage documentation.