Customer Service Representative - Turf Masters Lawn Care at Turf Masters Brands

Roswell, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

17.0

Posted On

18 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Communication Skills, Strong Problem-Solving Skills, Attention To Detail, Data Entry, Record-Keeping, Basic Computer Proficiency, Microsoft Office, Customer Management Software, Interpersonal Skills, Team Collaboration, Positive Attitude

Industry

Consumer Services

Description

Our Customer Service Representative is responsible for providing outstanding support to customers by answering inquiries, processing orders, resolving issues, and providing general information regarding our lawn care and chemical services. The ideal candidate will be customer-focused, detail-oriented, and capable of handling multiple tasks in a fast-paced environment. Education: High school diploma or equivalent; college coursework is a plus. Experience: No experience required Call center or customer-facing environment a plus. Skills: Strong communication skills (verbal and written). Strong problem-solving skills and ability to resolve issues effectively Ability to handle high volumes of customer inquiries in a fast-paced environment Strong attention to detail and accuracy in data entry and record-keeping Basic computer proficiency; experience with Microsoft Office and customer management software is preferred. Ability to manage difficult situations with patience and professionalism Strong interpersonal skills and ability to work collaboratively with teams A positive, professional attitude and strong problem-solving skills. Prior customer service experience is a plus but not required - training will be provided. General Responsibilities: Answer customer inquiries via phone, email, and chat in a friendly, professional manner. Schedule, modify, and confirm lawn care service appointments. Provide accurate information about our chemical lawn care programs, products, and promotions. Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members. Maintain detailed and accurate records of customer interactions in our CRM system. Proactively follow up with customers to ensure satisfaction and address any service-related questions. Assist with billing inquiries, payment processing, and account updates. Collaborate with sales and operations teams to ensure seamless customer service delivery. We are committed to diversity, equity, and inclusion in the workplace and provide consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law. Range: $16 - $17

Responsibilities

The Customer Service Representative will answer customer inquiries via phone, email, and chat, schedule lawn care service appointments, and provide information about chemical lawn care programs. They will also address customer concerns and maintain accurate records of interactions in the CRM system.