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Customer Service Representative at TXM Solutions

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 27

Salary

45000.0

Posted On

19 Oct, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Hospitality & Travel

Description

Handle travel enquiries in Arabic and English.
Recommend destinations, accommodation, and travel packages based on members’ preferences and budgets.
Prepare itineraries, quotations, and booking confirmations.
Coordinate with hotels, airlines, and travel suppliers.
Support members in using their travel-related membership benefits.
Manage booking amendments, cancellations, and follow-ups.
Maintain accurate client and reservation records.
Identify suitable sales opportunities and build lasting customer relationships.
Senior Travel Consultant — Additional ResponsibilitiesManage complex itineraries and escalated customer enquiries.
Guide and support colleagues with reservations and customer service.
Coordinate with suppliers to secure suitable rates and resolve booking issues.
Monitor booking accuracy and service quality.
Requirements for Both PositionsFluent Arabic and good written and spoken English.
Previous experience in travel consultancy, tourism, or reservations.
Strong communication, organization, and customer service skills.
Ability to manage multiple enquiries and work accurately under pressure.
Familiarity with travel booking systems; GDS knowledge is an advantage.
Senior Position RequirementsDemonstrated experience independently managing complex travel bookings.
Experience mentoring colleagues or handling escalations is preferred.
Strong supplier coordination and problem-solving skills.
Work Location: In person

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Responsibilities