Customer Service Representative at U-Haul

Upper Marlboro, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

18.5

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Forklift Operation, Equipment Inspection, Technology Use, Inventory Management, Rental Management, Teamwork, Communication, Problem Solving, Flexibility, Safety Precautions, Physical Endurance, Time Management, Sales Skills, Education, Training

Industry

Retail

Description

Location: 8000 Penn Randall PL, Upper Marboro, Maryland 20772 United States of America U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. This position will be for evenings and weekends. As a Customer Service Representative, you will work as part of a team to be the face of U-Haul Company’s exceptional service and ensuring that customers get all the help they need by inspecting and maintaining equipment. As well as assisting customers, you will use technology to dispatch and return equipment. This position offers on-the-job education. Pay starts at $17.00/hr, with a raise to $18.50 upon becoming forklift-certified. In addition, we offer a $300 bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Opportunities for advancement Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Drive a forklift (we will train you upon employment) Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver’s license and ability to maintain a good driving record Flexibility to work evenings and weekends Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis. Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

Responsibilities

Assist customers with U-Haul products and services, ensuring they receive exceptional service. Responsibilities include inspecting and maintaining equipment, using technology for rentals, and participating in ongoing education.