Customer Service Representative (U.S. Business) at MyOutDesk

Lima, Lima, Peru -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

2500.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Operations, Data Entry, CRM, Microsoft 365, Teams, Outlook, KPI Management, Process Improvement, SOP Documentation, Communication, Problem Solving, Operational Follow-through, Bilingual

Industry

Outsourcing and Offshoring Consulting

Description

Start Your Career with MyOutDesk (MOD) Are you a high-energy professional who thrives in fast-paced environments? We are looking for a Customer Service Representative to serve as a vital link between our company and our U.S.-based business clients. This is not a role for someone who wants to sit on the sidelines; we need a "proactive operator" who can manage a high volume of interactions, solve problems in real-time, and add tangible value to our daily operations. In this role, you will be expected to make an impact from Day 1. You will handle everything from high-volume call management to detailed data entry and operational follow-ups Key Responsibilities High-Volume Communication: Manage a high volume of inbound and outbound calls with U.S. customers and partners, maintaining a polished and professional voice at all times. Operational Follow-Through: Monitor tasks and requests to ensure every item is 100% completed, moving work across the finish line without constant supervision. Data Integrity: Perform accurate and timely data entry into CRM and operational tracking tools to keep our business intelligence current. KPI Management: Meet and exceed daily Key Performance Indicators (KPIs) related to response times, resolution rates, and quality standards. U.S. Business Liaison: Act as a reliable extension of the executive team, providing clear and actionable updates to U.S.-based stakeholders. Process Improvement: Identify gaps in current workflows and help create simple documentation or SOPs to improve consistency across the team. Required 2+ years of experience in customer service, call center operations, or administrative support. U.S. Ecosystem Experience: Prior experience working within or for North American business structures is a must. Language: Fluent English and Spanish (clear, professional verbal and written skills). University studies, Bachelor's degree preferred Technical Savvy: Proficiency in the Microsoft 365 environment (Teams, Outlook) and comfort learning new operational software. KPI-Driven Mindset: A strong focus on results and the ability to maintain high productivity levels in a fast-moving environment. Professional attitude and reliability. Ability to work full-time in our San Isidro office. Willingness to learn and grow within the company. Salary: Competitive monthly salary (S/ 2,000 - S/ 2,500) with a full-time indefinite contract. Benefits: All Peruvian legal benefits (Gratificaciones, CTS, Vacaciones) + Private Health Insurance (EPS). Stable employment in a growing international company Career advancement opportunities within MOD Why Join MOD? High Performance AI Driven Workplace Gain experience in international business operations Build long-term job stability Work in a positive and team-oriented environment Develop skills that open doors to future leadership roles IMPORTANT: Please ensure to upload your CV in English.

Responsibilities

Manage high-volume inbound and outbound calls while maintaining accurate data entry in CRM tools. Act as a liaison for U.S. business clients and contribute to process improvements through documentation.