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Customer Service Representative at UEI Group Services, Inc

Overland Park, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Attention To Detail, Multi-tasking, Self-Motivated, Bilingual, Customer Service, Communication Skills, Customer Oriented, Attendance, Overtime, Drug Test, Background Screening

Industry

Printing Services

Description

Description UEI® Group companies are worldwide industry leaders in the supply and manufacture of foil stamping and embossing products. We are passionate about using precision, artistic execution, and innovative efficiencies to reliably provide engraving and foils to our customers around the world. If you are interested in making an impact and inspiring a world through decorative enhancements, then you have come to the right place. You will be a part of giving our customers superior service. We have a great opportunity for a candidate that is detail oriented, has the ability to multi-task in a fast-paced environment, and has experience in a production environment. This position will work Mon - Fri from 9:00 am to 6:00 pm. In this role, you will: Respond to our customers by phone and email in a timely, professional manner Process high volume of inquiries from customers Always follow through with each customer Possess a high level of knowledge of our products and services (training provided) Protect company and customer information in accordance with company policies and procedures Requirements Great Customer Satisfaction skills. Strong attention to detail Love working in a fast-paced environment Self-motivated Bilingual (Spanish speaking a plus, but not required) Previous experience in a customer service position Strong verbal and written communication skills Customer Oriented Effective multi-tasker that is able to handle surprises in a fast-paced, ever-changing environment Excellent attendance and ability to work overtime as needed Must pass a pre-employment drug test and background screening Experience in the graphic arts industry is a plus

Responsibilities

The representative will respond to customer inquiries via phone and email in a professional and timely manner while processing a high volume of requests. This role requires consistently following through with every customer and maintaining a high level of product and service knowledge.