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Customer Service Representative at United Commercial Insurance
Boise, Idaho, United States -
Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Interpersonal Skills, Multi-tasking, Problem-solving, Attention to Detail, Microsoft Office, CRM Systems

Industry

Description
Description At United Commercial Insurance, we pride ourselves on providing exceptional service and tailored insurance solutions to meet the unique needs of our clients. As a growing insurance agency, we are seeking a dedicated and proactive Customer Service Representative to join our team and help us maintain our reputation for outstanding customer care. Requirements Responsibilities: 1. Manage calendar: Oversee introductory emails, handle rescheduling, and coordinate on/off rotation. 2. Lead management: Send, monitor, respond to, and document leads, ensuring efficient communication with potential clients. 3. Process CRM submissions: Handle cancellations, adjustments, new sales, and renewals, while maintaining accurate records. 4. Address pending cancellations: Initiate calls, send texts/emails, process payments over the phone, and coordinate with 3rd parties to resolve issues. 5. Generate quotes: Utilize direct markets to create accurate and competitive quotes for clients. 6. Bond administration: Submit applications Requirements: 1. High school diploma or equivalent; college degree preferred. 2. Proven experience in customer service, preferably within the insurance industry. 3. Excellent communication and interpersonal skills. 4. Ability to multi-task and prioritize workload in a fast-paced environment. 5. Strong problem-solving skills and attention to detail. Proficiency in Microsoft Office and experience with CRM systems
Responsibilities
The Customer Service Representative will manage client communications, handle lead management, and process CRM submissions. They will also address pending cancellations and generate quotes for clients.