Our people make the difference. Here at PHX Ireland, we strive to be a place for everyone - where each and every one of us can be our true, authentic selves, every single day.
For us, individuality sparks new ideas, shapes new approaches and brings us powerful new perspectives. It’s the heartbeat of our innovation, creativity, and success. Which is why, at PHX Ireland, we don’t just embrace our differences - we celebrate them.
Across United Drug, McCabes Pharmacy, and TCP Homecare, in every location and every role, the way we work makes us who we are - and that’s something we are really proud of. Which is why we’ve summed up our ethos in our six PHX Ireland values; Customer focused, Quality driven, collaborative, ambitious, innovative, and inclusive.

KEY EXPERIENCE / SKILLS / EDUCATION

• Excellent interpersonal skills and ability to be a team player.
• Proven experience in challenging situations using appropriate problem-solving skills.
• Excellent written and oral communication.
• Excellent organization skills with self-motivation.
• Excellent computer skills - Microsoft Outlook, Word, Excel.
• Exceptional attention to detail.

OVERVIEW / PURPOSE OF THE ROLE

Customer Service Representative within our UDD Customer Services Department. Reporting to the Customer Service Supervisor, this person will work as part of a dynamic, cross-functional team.
The role encompasses delivering an excellent standard of Customer Service and being a part of a team that is Customer Focused, Quality Driven, Collaborative, Ambitious, Innovative and inclusive.

KEY RESPONSIBILITIES

• Order processing, tracking and review for our customers.
• Always ensuring a high level of accuracy.
• Appropriately deal with queries from Customers, Account Managers, Principals and internal Customers. Log all queries and complaints in the relevant query management systems and follow up as necessary.
• Foster excellent relations with all Customers and promote a professional image of United Drug.
• Adhere to all Business Unit processes, procedures, SOPs and Work Instructions.
• Work within product guidelines and restrictions.
• Contribute to on-going maintenance of Customer and Product databases.
• Be responsible for reports/KPIs and internal/external communications as instructed.
• Attend all training sessions as required.
• Cross Train in other business units as required.
• Operate to the highest possible standards during all transactions/engagements both internal and external.
• Business administration as necessary within each business unit