Customer Service Representative at Urban Surfaces Inc

Corona, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

29.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Order Processing, Account Management, Problem-Solving, Communication, Time Management, Organizational Skills, Computer Proficiency, Bilingual (Spanish/English), Teamwork, In Person Support, Email Support, Phone Support

Industry

Wholesale Building Materials

Description

Description If you’re upbeat, people-oriented, and love creating great customer experiences, Urban Surfaces wants you on our team! As a Customer Service Representative, you’ll be the first point of contact for our customers—helping them with orders, tracking, account issues, payments, and anything else they need. You’ll ensure each interaction reflects our promise of being a trusted, reliable partner. Hours: This position is fully in office, Monday - Friday: 8:00 AM - 4:30 PM PRIMARY RESPONSIBILITIES: Provide friendly, professional customer support by phone, email, and in person. Process, edit, and track customer orders accurately. Resolve billing, payment, and account inquiries. Collaborate with sales, logistics, and warehouse teams to ensure on-time, error-free fulfillment. Stay informed about product lines, promotions, and company updates. Maintain detailed and accurate customer account records. Assist with product exchanges, refunds, or replacements. Occasionally provide showroom tours for visiting customers. Requirements Bilingual (Spanish/English) preferred. Exceptional communication and problem-solving skills. Positive, team-first attitude and genuine desire to help others. Strong organizational and time management skills. Computer proficiency; Google Workspace and NetSuite experience a plus. Ability to work effectively in a fast-paced environment. ABOUT URBAN SURFACES AND BENEFITS Urban Surfaces is a leading distributor of hard surface flooring based in Corona, California. We don’t just sell flooring — we build partnerships. Our mission is simple: We know businesses are hurt by unreliable suppliers. We believe everyone deserves a trusted partner to depend on. That’s why we keep our promises—so our customers can keep theirs. Core Beliefs: Relational: People matter — we treat customers and teammates with respect. Responsible: Actions matter — we’re clear, accountable, and ethical. Reliable: Partnerships matter — we’re dependable and responsive. Benefits include: Paid Time Off Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Profit-Sharing Plan Bi-weekly company-sponsored Free Lunch Fridays Job Type: Full-time, non-exempt

Responsibilities

The Customer Service Representative will serve as the primary contact for customers, handling inquiries related to orders, tracking, account issues, and payments via phone, email, and in person. Key duties include accurately processing orders, resolving billing issues, and collaborating with internal teams to ensure timely and correct fulfillment.