Customer Service Representative at Valvoline Global

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organization Skills, Attention to Detail, Initiative, Teamwork, Microsoft Office, Problem Solving, Data Entry, Sales Processing, Email Support, Order Management, Time Management, Proactive Attitude, Phone Support, Promotions

Industry

Oil and Gas

Description

In this role, you will be responsible for: Answering inbound phone calls and providing phone support for the business including providing price and availability of stock to customers. Providing first resolution customer service to Valvoline’s customers. Retrieving PO’s and uploading invoices to customer portals as required. Responding to email orders and enquiries from customers in a timely manner. Offering current promotions to customers to increase product range. Processing sales accurately and liaising with branch customer service, warehouses, accounts team, sales team, and technical teams. Assisting customers to determine the ETA of orders and delivery. Processing distributor and normal credits in a timely manner. Price variation request (PVR) processing for the company, override orders and second approval for pricing daily. Data entry for stock take count sheets and variance updates To be successful, you will have: Minimum 2 years of customer service experience Great communication and organisation skills A proactive and positive attitude with the ability to use initiative High attention to detail and ability to complete multiple tasks simultaneously The ability to quickly reach an understanding of customers’ requirements and provide a solution accordingly. Previous phone-based customer service experience will be highly regarded Ability to function constructively within a team environment A strong work ethic with a dedicated sense of achievement. The ability to be computer savvy, including proficiency in Microsoft Office applications, particularly Word and Excel. Benefits of Joining the Valvoline Team: Competitive Remuneration Package: Generous base salary + super Wellbeing: Access to our Employee Assistance Program Additional Information: Applicants should submit a current resume and cover letter The successful candidate must complete a pre-employment medical assessment and undergo background/criminal history checks for any items which may be relevant to the duties of the role Applicants must be authorised to work in Australia, and must live in the geographical location of the position

Responsibilities

The Customer Service Representative will handle inbound calls, provide support regarding pricing and stock availability, and assist customers with their orders. They will also process sales, manage customer inquiries, and ensure timely resolution of issues.