Customer Service Representative at Vantage Aviation, LLC

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Multitasking, Basic Math Functions, Computer Skills, Radio Communication, Organizational Skills, Focus, Hospitality, Teamwork

Industry

Airlines and Aviation

Description

Description About Vantage Aviation Vantage is a fully integrated, multi-vertical business aviation firm that specializes in all things’ private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity-backed, fully integrated business aviation firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities throughout North America. We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated, full-service offering. Our menus of services meet the highest Minimum Standards of Service within the industry, allowing us to provide a better service for all those who enjoy the benefits of general and business aviation. Position Summary The Customer Service Representative (CSR) is responsible for day-to-day front desk interaction with aviation customers at Vantage Aviation’s FBO. This position plays a key role in delivering world-class customer service while supporting daily FBO operations. The CSR role requires frequent computer use, radio communications, multitasking, and a high level of focus in a fast-paced and dynamic aviation environment. Requirements Essential Responsibilities & Duties Greet and welcome all customers to Vantage Aviation, providing professional service and assistance Accurately receive, dispatch, and process customer purchases and fuel transactions Work closely with pilots and team members to ensure customer service needs are met or exceeded Maintain a working knowledge of the facility, available services, and the surrounding area Replenish supplies in accordance with Vantage standards, including complimentary beverages and customer amenities Utilize computers, radios, and point-of-sale systems as part of daily operations Maintain a professional, organized, and customer-focused front desk environment Perform other duties as assigned Required Qualifications Ability to comprehend and perform basic math functions Strong verbal and written communication skills Ability to multitask effectively in a fast-paced environment Ability to pass a background check and drug screen Willingness to work evenings, weekends, and holidays as required Experience 1+ year of experience in hospitality, customer service, or a related field preferred Benefits and Compensation Medical, dental, and vision insurance Company paid Short-Term Disability, Basic Life, and AD&D Paid time off 401(k) with company match Employee Assistance Program

Responsibilities

The Customer Service Representative is responsible for day-to-day front desk interaction with aviation customers and plays a key role in delivering world-class customer service while supporting daily FBO operations. This includes greeting customers, processing transactions, and maintaining a professional front desk environment.