Customer Service Representative at Vantage Aviation, LLC

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multi-tasking, Communication, Interpersonal Skills, Organizational Skills, Computer Skills, Telephone Operation, Cash Register Operation, Point-of-Sale Equipment, Record Keeping, Basic Math, Hospitality Experience

Industry

Airlines and Aviation

Description

Description About Vantage Aviation: Vantage is a fully integrated, multi-vertical business aviation firm that specializes in all things private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity-backed, fully integrated business aviation firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities throughout North America. We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated, full-service offerings. Our menus of service meet the highest Minimum Standards of Service within the industry, allowing us to provide a better service for all those who enjoy the benefits of general and business aviation. The Customer Service Representative position is responsible for day-to-day front desk interaction with aviation customers. If you are a successful multi-tasker who remains calm during busy moments, answers calls, greets customers in person, places fuel orders, invoices, and accepts payment for services, and provides information about Vantage, this could be the opportunity for you! This job requires excellent communication, interpersonal, and organizational skills, the ability to multitask, competent computer skills, and a calm and pleasant demeanor. Duties and Expectations: Greet and welcome everyone to the Greenville Jet Center, providing customers with professional service and assistance. Accurately receive, dispatch, and process customer purchases and fuel transactions Work closely with pilots and team members to ensure all customer service needs are met and/or exceeded. Maintain a working knowledge of the facilities, services, and the surrounding areas. Replenish supplies in adherence to the Vantage standard, including but not limited to complimentary beverages and supplies. Other duties as assigned. Requirements Preferred Qualifications: Competent Multi-tasker Experience with telephone, computer, cash register, and Point-of-Sale equipment. Ability to maintain records in a well-organized manner. Excellent verbal and written skills. Education and Experience – High School Diploma or equivalent, some college preferred. Ability to comprehend/perform basic math functions. 1+ year experience in hospitality or related field

Responsibilities

The Customer Service Representative is responsible for daily front desk interactions, including greeting customers, answering calls, processing fuel orders, invoicing, and accepting payments for services provided by Vantage Aviation.