Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

SUMMARY

Are you always prioritizing the customer and love to give excellent service we have the perfect job for you! As a Customer Service representative, you will play an important role in our success in getting vital deliveries to patients every day and be a primary contact for our Home delivery-patients. You will serve as a customer contact (by telephone or email) regarding such matters as ordering, scheduling and shipping.

QUALIFICATIONS

• You must be comfortable with Outlook and experience from an order management system is a plus.
• You must have good communications skills as well as good interpersonal and organizational skills.
• High school diploma required.
• Fluency in Swedish and a very high level of English is required.
• It is an advantage if you have experience from Logistics or/and Healthcare
• Previous experience in Customer Service is preferred.
• Flexibility, organization and self-drive to deal with customer requirements.
• A team player who is able to adapt to change and overcome challenges.
• Ability to establish trusted relationships with external customers and internal contacts.
• Possesses a curious mind with the ability to learn new concepts and skills quickly

• You will be responsible for placing orders for our Home delivery-patients.
• You will be calling for orders, emails and communicate with the warehouses, pharmacies and clinics.
• You will work in Siebel and Excel daily.
• You will administrate patient travels in Sweden and abroad.
• You will support business with information when applicable.
• You will collaborate with cross-functional teams mainly the Renal team.
• You will maintain the customer - and patient data and keep customer files updated.