Description:
Veritas-HHS seeks a Customer Service Representative to work at the 11th Judicial District Child Support Services Office located in Chattanooga, TN.

QUALIFICATIONS

• High school graduate or equivalent combined with a minimum of one year experience in customer service including extensive public contact.
• Experience with Microsoft Office products and operating a personal computer
• A commitment to providing superior customer service, excellent communication skills, both verbally and in writing, and the ability to interact positively and objectively with clients from a wide range of cultural and socio-economic backgrounds are essential
  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position.
  Learn about Veritas HHS at www.veritas-hhs.com

• Responds to a high volume of inquiries from child support customers by using available resources.
• Identifies and assists in finding solutions to any problems the child support customer may have.
• Refers cases to the Child Support Case Managers for action, as appropriate.
• Verifies existing case data on the automated system to ensure correct case processing.
• Conducts outbound telephone calls as assigned.
• Explains action or non-action regarding a customer’s case.
• Uses established customer service practices to resolve complaints.
• Educates and directs the customer to available programs, services and resources that promote self-sufficiency.
• Documents all inquiries and responses according to defined procedures.
• Contributes to the Office’s productivity goals and completes appropriate follow-up work as needed.
• Performs other duties of similar nature or level as required
  Requirements: