Customer Service Representative/Veterinary Assistant at Animal Outpatient Specialty Network

Mill Valley, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

30.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client communication, Veterinary assistance, Patient restraint, Appointment management, Record keeping, Surgical assistance, Treatment plan review, Invoice processing, Payment collection, IV catheter placement, Venipuncture, Discharge instructions, Hospital maintenance, Customer service

Industry

Veterinary Services

Description

Description Are you a friendly, outgoing communicator who enjoys working with clients? Aggie Animal Dental Center, part of Animal Outpatient Specialty Network, is seeking a full-time Veterinary Assistant with shared Client Service responsibilities to join our team. The ideal candidate will have experience working in a veterinary hospital and a strong commitment to client service and patient care. Animal Outpatient Specialty Network (AOSN), is a United States based, privately-owned, veterinary outpatient specialty company with the world’s largest unified group of veterinary specialists engaged in the specialty of surgery, dermatology, oncology, dentistry, ophthalmology, cardiology and internal medicine. AOSN has become the partner of choice for board-certified veterinary specialists and the provider of choice for pet parents across the United States and Canada, providing unsurpassed care to patients and valuable peace of mind for pet owners. Requirements In this role, you will partner with our Client Service Representative (CSR) team to greet and welcome clients, answer phones, manage appointments, and maintain paperless records. You will prepare clients for exam room consultations, assist doctors during examinations, review treatment plans with clients, process invoices, and collect payments. On the clinical side, you will work alongside our technicians in the treatment area, compassionately restraining patients for IV catheter placement and venipunctures, assisting doctors during surgery as needed, and preparing discharge instructions for clients. Essential daily responsibilities also include maintaining a clean and organized hospital environment, including surgical equipment and instruments, kennels, treatment areas, lobby, laundry, and restrooms. These efforts are vital to keeping our hospital running smoothly. A pleasant, professional demeanor is essential, as is a passion for helping pets and the people who love them. Education and Physical Requirements: High school diploma or equivalent required Must have experience working in the public (ie: restaurant, retail or service business) Experience in a veterinary hospital or doctor’s office is a plus Dependable attendance is required Must be able to lift 40 pounds The ability to walk, bend, squat, stand or reach constantly during a minimum 8-hour day Benefits: 4/10 schedule Paid vacation Paid holidays Competitive wages Medical, dental, vision, dependent care FSA, and short-term disability benefit options Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc. 401K with employer match CE opportunities Uniforms Discounts on services and medications for employee pets If you are looking for a dynamic position that blends client communication, computer work, animal handling, and hospital maintenance, we would love to receive your application!

Responsibilities

The role involves partnering with the client service team to manage appointments and client communications while assisting doctors with examinations and surgical procedures. Additionally, the position requires maintaining a clean hospital environment and providing compassionate care to patients.