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Customer Service Representative VI (Remote) at Simera

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Multitasking, Prioritization, Computer Proficiency, Complaint Resolution, Order Processing

Industry

Software Development

Description

The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer service goals and objectives are met. Key Responsibilities Respond to customer inquiries via phone, email, and chat Resolve customer complaints and issues in a timely and professional manner Provide information about products and services Process orders and returns Update customer information in the system Provide feedback to management regarding customer complaints and issues Work closely with other departments to ensure that customer service goals and objectives are met Qualifications Bachelors degree in English or any related field. English proficiency at C1/C2 1-2 years of experience in a customer service role Strong verbal and written communication skills Strong customer service skills Ability to multitask and prioritize Strong problem-solving skills Proficient in relevant computer software and tools Ability to work well under pressure and meet deadlines Flexible to work onsite, hybrid, or remotely Experience in customer service or sales is a plus. By applying, you agree that we may create a profile for you on Simera to continue your application

Responsibilities

The Customer Service Representative is responsible for responding to customer inquiries and resolving complaints. They will also provide information about products and services and work closely with other departments to meet customer service goals.