Customer Service Representative at Village Pet Care LLC

Jacksonville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

12.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Scheduling, Reservation Management, Front Desk Operations, Record Keeping, Veterinarian Contact, Software Proficiency, Interpersonal Skills, Organization, Attention To Detail, Physical Stamina, Teamwork, Dog Handling

Industry

Pet Services

Description

Description Are you passionate about pets and love connecting with people who feel the same? At Animal House Jacksonville, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us. What You'll Do: Say Hello! Cheerfully greet pets and their humans when they arrive at our resort. Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach. Scheduling: Schedule appointments and manage reservations to keep our resort running smoothly. Daily Front Desk Operations: Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay; Check dogs into daycare, boarding, and grooming Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed. Communicating with Back-of-House Staff: Communicate with grooming and kennel staff regarding dogs as they check in and their needs Running Dogs: Escort our furry friends to play areas/kennels/etc. Organization and Office Maintenance: Responsible for the overall cleanliness/appearance of our front office; Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized Represent Your Village: Always be thoughtful of the appearance of the office and yourself through the eyes of our clients. Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company. If you’re the right candidate, we’d love for you to join our team! Benefits for all team members at Animal House Jacksonville include discounted daycare and boarding for your own dog, with additional benefits available for full time employees like medical/vision/dental plans and 401k! Pay starts at $12/hr, with more depending on experience. Requirements Our perfect customer service professional will embody these qualities: Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied! Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed. Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift Dog Lover: Passion for working with animals a must!

Responsibilities

The representative will serve as the primary contact, greeting clients and pets, answering inquiries about boarding, grooming, and daycare services, and managing scheduling and reservations. Key duties include handling front desk operations like check-ins/check-outs, maintaining pet records, and ensuring the cleanliness of the front office area.