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Customer Service Representative at Village Plumbing Heating

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Operations, Conflict Resolution, Up-selling, Scheduling, Multitasking, Written Communication, Verbal Communication, Service Titan, Bilingual Spanish

Industry

Consumer Services

Description

Description Village Plumbing & AC in business and been serving the Houston area for 80 years. We have built an impeccable reputation based on our consistent quality work. We are currently hiring a Customer Service Representative, one of the most important positions with our company. Our CSR's are first point of contact when our customers call, so we are seeking energetic and enthusiastic Call Center Representative to join our team. Responsibilities: * Answer phones and book service calls for Plumbing, HVAC and Electrical * Document and update customer records based on interactions * Handle customer inquires and complaints with advanced conflict resolution skills * Promote additional services by recognizing opportunities to up-sell accounts * Call out to existing VPP customers to schedule maintenance checks * Offer VPP (Village Partner Plan) to callers when applicable Requirements * Two years of customer service experience in a call center * Positive and professional demeanor * Ability to build rapport with clients quickly * Exceptional written and verbal communication skills * Ability to prioritize and multitask * Proven ability to meet and exceed call quotas * Proficiency with necessary technology, including computers, software applications, phone systems * Service Titan experience a plus! * Previous experience in Plumbing, Electric or HVAC industry preferred * Ability to work flexible schedules which includes some weekends and evenings up to 8:00 PM. * Bilingual-Spanish a big plus!

Responsibilities

The representative will act as the first point of contact to answer phones, book service calls, and manage customer records. They are also responsible for handling complaints, promoting additional services, and scheduling maintenance checks.