REQUIREMENTS:

• We have a Hybrid blended working from home (WFH) model which allows the candidate to WFH on a rostered basis in line with Business needs.
• To work from home, you will need minimum 5MB Broadband.
• Should your broadband speeds not meet requirements, don’t worry, you can work full time in the Limerick office.
• Full Time Training and coaching will be provided in the Limerick site.
• Must be able to travel to and work from the Limerick Office in line with business needs.
• Ability to work Saturdays
  Job Type: Part-time
  Pay: €14,000.00-€28,000.00 per year
  Expected hours: 20 per week

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Employee discount
• On-site gym
• On-site parking
• Private medical insurance
• Store discount
• Wellness program
• Work from home

Schedule:

• Day shift
• Every weekend

Language:

• English (required)

Work Location: Hybrid remote in Roxboro Rd. Limerick, CO. Limerick
Reference ID: Part Time Limerick Job Opportunit

ABOUT THE ROLE:

At Virgin Media Ireland, we are committed to keeping our customers connected. To do this, we are recruiting customer service representatives to work with us in the Limerick region. This is a customer support role where we aim to provide excellent service to Virgin Media customers. Communicating with customers, you will help resolve their queries in a professional and friendly manner. With comprehensive training provided, you’ll feel confident and prepared to offer first-line support and make a positive impact on our customers.
This role is a part time position with our agents working 20 hours per week including Saturdays.

SPECIFIC DUTIES & TASKS:

• Provide a great customer experience in line with our Virgin Media values.
• When you engage with customers, be relentless in resolving their issue, minimising customer disruption.
• Speaking with customers over the phone, you will work to resolve their queries across Billing, Technical and Mobile in a helpful and supportive style.
• You will take ownership for customer queries and proactively work to seek a resolution updating the customer where required, taking pride in providing a great customer experience.
• Supporting business growth and adding value on all customer interactions by cross selling and upselling as the opportunity arises.
• Working with your team and support staff highlight any issues causing our customers un-necessary challenges.
• Contribute to the overall team performance and operational Net Promoter Score (NPS) through the experience you provide to all our customers.