POSITION SUMMARY

As a Customer Experience Representative, you will be a key part of our customer experience team, providing knowledgeable support, expert product guidance, and seamless order processing. You?ll interact with contractors, designers, retailers, and homeowners to ensure each customer has the best experience possible.

• Understand customer needs through conversations, specs, or drawings, and recommend tailored product solutions
• Provide quotes, pricing, literature, samples, and technical product information
• Process customer orders, arrange deliveries, and handle returns
• Maintain and update customer account details and order records
• Identify and promote upsell opportunities based on customer needs
• Answer inquiries about warranties, terms of sale, promotions, and product availability
• Engage in technical discussions to ensure the right solutions are provided
• Address and resolve customer concerns or complaints quickly and professionally
• Coordinate with the outside sales team to support broader customer relationships
• Gather and relay customer feedback to improve services, products, and digital experiences
• Continuously seek ways to improve processes and enhance the customer experience
• Perform other duties as assigned