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Customer Service Representative at Vishay Precision Group
Modiin-Maccabim-Reut, Center District, Israel -
Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Account Management, Order Management, Quote Management, ERP Systems, Customer Service, Sales Support, Issue Resolution, RMA Management, Process Optimization, Microsoft Office, Outlook, Word, Excel, Communication, Cross-functional Coordination

Industry

electrical;Appliances;and Electronics Manufacturing

Description
Acts as the primary communication link between customers and the Micro-Measurements Advanced Sensors business team. Managing a dedicated territory, you will lead the end-to-end sales support process - from initial inquiry to order fulfillment - ensuring the highest level of customer satisfaction while optimizing internal service processes. Key Responsibilities: Account Management: Serve as the main point of contact for all customer inquiries within an assigned territory, providing professional support throughout the sales lifecycle. Order & Quote Management: Execute the end-to-end order process, including generating quotations, validating part numbers/pricing, and processing orders within the ERP system. Proactive Monitoring: Perform routine follow-ups on order status, proactively identifying potential delays and "raising flags" to ensure timely delivery. Cross-functional Coordination: Collaborate and sync with internal departments (Production, Logistics, Finance) to provide accurate answers and solutions to global customers. Issue Resolution: Oversee customer complaints and manage the RMA (Return Merchandise Authorization) procedure with efficiency and professional care. Process Optimization: Identify opportunities to streamline customer service workflows and improve overall business efficiency. Requirements B.A. degree - An advantage At least a year of experience working with customers worldwide in a similar position. Knowledge of MS office (Outlook/Word/Excel) and ERP Systems. Fluency in English (both written and verbal) – a must. Benefits null
Responsibilities
The role involves managing the end-to-end sales support process for a dedicated territory, from initial inquiry to order fulfillment. You will coordinate with internal departments to resolve customer issues and optimize service workflows.