Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Teisco, Heritage Guitars, Swee Lee, Dawsons, and Manny’s. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

REQUIREMENTS:

• Proven experience in a customer service or sales support role, preferably in the music industry.
• Strong communication skills, both written and verbal.
• Demonstrated ability to manage and resolve customer concerns effectively.
• Experience with CRM tools (e.g., Gorgias, Salesforce, Zendesk) is a plus.
• A self-motivated, proactive approach with strong problem-solving skills.
• Familiarity with the US market and culture.
• Passion for music and a keen understanding of the industry’s dynamics.
• Ability to work flexible hours to accommodate customer needs within the US time zone.

• Respond promptly to customer inquiries via email, chat, and phone within the US working hours.
• Address and resolve customer issues related to orders and account management.
• Provide detailed information about our products, services, and policies.
• Identify opportunities for selling relevant products.
• Assist potential customers in understanding the value of our offerings and converting inquiries into sales.
• Build and maintain strong relationships with customers to enhance loyalty and retention.
• Act as a brand ambassador, embodying the values and mission of VMI.
• Provide feedback to improve customer service processes and contribute to developing new support tools.
• Collaborate with other departments to address recurring issues and enhance the customer experience.