THE OPPORTUNITY

Our Smithfield site is seeking a Customer Service Representative to join our dynamic Services team. Reporting to the Customer Service Supervisor, you will play a key role in providing high-level customer service to both internal and external stakeholders while ensuring adherence to department KPIs.

• Receive and process customer orders in a timely and effective manner.
• Maintain timely and clear communication with customers and stakeholders.
• Work closely with the site scheduler and sales team to ensure seamless order processing.
• Proactively contribute to safety, environmental management, and continuous improvement initiatives.
• Manage stock control processes.
• Answer customer and stakeholder inquiries professionally and efficiently.
• Perform general administrative duties as required.