Customer Service Representative at Vix Technology

Tempe, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Operations, Communication Skills, Problem Solving, Data Entry, Multitasking, Salesforce, Bilingual, Spanish, English, Conflict Resolution, Attention To Detail, Computer Literacy, Phone Etiquette, Record Keeping

Industry

IT Services and IT Consulting

Description

We are hiring an individual who will serve as a first point of contact for riders of Valley Metro Transit services, providing exceptional service by addressing inquiries, resolving issues, and offering service and route information. We are a contractor with Valley Metro that has been assigned the task of providing customer service for the fare support of the Phoenix transit system. Currently, we have an opening for a bilingual English/Spanish speaker. Duties and Responsibilities Strong Communication Skills Answering customer calls promptly and professionally Listening attentively to customer concerns and questions Providing accurate information about products and services Resolving customer issues and complaints effectively Maintaining detailed customer records and tracking call information Following company policies and procedures for customer service Adhering to call quality standards and metrics Using a variety of computer hardware and software while performing work Providing customer service based on policies and procedures Maintaining attention to detail and accuracy Explaining and applying policies of Fare System Answering high-volume phone calls Working independently and with team members High School Diploma or G.E.D. plus one (1) year of customer service or call center experience providing information, responding and resolving customer inquiries, OR, any combination of education and/or experience sufficient to successfully perform the essential duties as listed may be considered. Must be able to actively listen while typing, converse with the customer, and navigate multiple computer programs simultaneously. Must have dependable/reliable work habits, including meeting attendance/tardiness guidelines. Must possess the ability to demonstrate excellent communication skills. Desired Qualification: Bilingual English/Spanish (position is eligible for bi-lingual pay) Provides assistance and general information to customers, answers high-volume phone inquiries in regard to transportation fare services Operates computer and other standard office equipment required to communicate and assist customers. Ability to troubleshoot passenger issues. Handles progressively more complex/sensitive customer situations involving resolution and escalations as proficiency is achieved; clarifies customer complaint; determines cause of the problem, selects and explains the best solution and alternatives. Provides additional information and assistance to internal and external customers as required. Knowledge of Call-Center Software (Salesforce) Record keeping systems and the operation of office equipment, computers, and associated software Techniques for dealing effectively with co-workers and the public in person and over the phone Correct business English, including spelling, grammar and punctuation Phone and email etiquette Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off to cover Vacation, Sick & Public Holidays Short Term & Long Term Disability Training & Development

Responsibilities

The representative serves as the first point of contact for transit riders, addressing inquiries and resolving fare-related issues. They are responsible for maintaining accurate customer records and adhering to call quality standards while navigating multiple software programs.