Wall Colmonoy Ltd is a leading global materials engineering group of companies engaged in the manufacturing of Colmonoy® surfacing and Nicrobraz® brazing products, precision castings, coatings, and engineered components across aerospace, automotive, glass container, oil & gas, mining, energy and other industrial sectors.
Wall Colmonoy Ltd has been making metals work harder since 1938. We melt, coat, join, cast and engineer metals for enhancing the wear life and operating performance of engineered components within all engineering sectors. Our products and services enhance customer productivity, through pro longing wear life of components. We strive to develop value-added solutions that help shape the future through a dedicated talented team, technical expertise and high-tech quality products.
Wall Colmonoy are currently recruiting a Customer Service Representative.

JOB PURPOSE:

An integral member of the Customer Service Team tasked with providing excellent Customer Service.

SKILLS, ABILITIES AND BEHAVIOURS NECESSARY TO BE COMPETENT IN THE ROLE:

• Must demonstrate excellent verbal and written communication skills.
• A positive, “can do” attitude to problem solving and deliver on time & in full.
• Proven track record in customer service or internal sales role preferable
• Computer literate - good understanding of Microsoft Office, CRM, and ERP systems.
• High level of attention to detail with strong problem-solving skills.
• Excellent understanding in delivering outstanding Customer service.
• Process driven and great attention to detail.
• High level focus on meeting and exceeding customer expectations.
• Good organisational skills – with the ability to prioritise and execute tasks.
• Effective at working independently and working as part of a team.
• Ability to analyse and interpret data.
• Ability to meet deadlines, handle and prioritize simultaneous requests and work well under pressure.

RESPONSIBILITIES:

• Process all customer enquiries and purchase orders in a timely manner.
• Take “ownership” of allocated customers – sales order processing, progress chasing quotations, handling in-bound enquiries, making outbound calls to customers, handling customer complaints.
• Develop strong interpersonal links with internal and external customers.
• Take responsibility for customer information in system, monitoring and updating to ensure high levels of system and administration accuracy.
• Work with other departments including finance, production, purchasing and logistics to ensure high levels of service are achieved and customer expectations are met.
• Develop and build strong working relationships with internal sales and new business development teams.
• Contribute to the development of the department by challenging current practices and identifying areas for improvement.
• Deputise for Customer Service Supervisor as required at Operations meetings.
• Promote Health & Safety within Department.
  The above statements are not intended to be an exhaustive list of all duties and responsibilities required. The company will reasonably require you to perform other duties from time to time, as necessary, to meet the needs of the business.
  Hours of work: 38 hours per week
  08.00 - 16.30 Monday to Thursday
  08.00 - 14.30 Friday
  30 minutes unpaid lunch daily
  Job Type: Full-time
  Pay: £25,000.00-£26,000.00 per year

Benefits:

• Company pension
• Life insurance
• Sick pay

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Swansea SA8 4H