Customer Service Representative Warwick at Commonwealth Bank

Warwick, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Financial Wellbeing, Transaction Processing, Problem Solving, Team Collaboration, Digital Banking, Risk Management

Industry

Financial Services

Description

Thorough training program to kickstart your banking career Access to extensive employee benefits & discounts Be part of a collaborative and high-performing culture Please note: 12month paternity contract opportunity Tuesday 9:00am – 4:30pm Thursday 9:00am – 4:30pm Friday 9:00am – 4:15pm Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. See yourself in our team As a Customer Service Representative in our Warwick Branch, you’ll be: Responding to customers transactional banking needs, delivering a seamless customer experience Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX Completing financial health checks to assess customers’ needs, identify any changes or needs for specific products or services Assisting with Cash/ATM procedures Educating and demonstrating of our in-branch technology and digital banking options for customers Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture We’re interested in hearing from people who have: A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position A genuine interest in improving the financial wellbeing and lives of our customers The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs Excellent communication skills & willingness to contribute to a collaborative culture Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions With us, you’ll help customers make the right financial decisions and achieve their dreams. If this role sounds like the perfect fit then we’d love to hear from you. Apply today! ‘Aboriginal &/or Torres Strait Islander people encouraged to apply' If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 14/10/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

As a Customer Service Representative, you will respond to customers' transactional banking needs and deliver a seamless customer experience. You will also process transactions and assist with cash and ATM procedures while adhering to the bank's processes and procedures.